Project Communications and Stakeholder Management
This mandatory course is designed to provide participants with an understanding of the complexity of managing stakeholders and project communications. We will cover the processes, tools and techniques of Project Communications Management and Project Stakeholder Management as presented in the Project Management Institute’s (PMI®) A Guide to the Project Management Body of Knowledge® Participants will learn through application to a case study and hands-on exercises.
By the end of this course, participants will be able to:
- Use the terminology and processes of stakeholder and communications management;
- Prepare a project or program communications management plan;
- Use the tools of stakeholder analysis;
- Learn tools and develop strategies for managing and monitoring stakeholder engagement;
- Learn tools and develop strategies for managing and project communications; and
- Articulate the benefits of a proactive approach to project communication and stakeholder management.
This course is also sometimes known as "Engaging Stakeholders: Communications Strategies for Managing Expectations" and "Dealing with Conflicting and Hidden Agendas: Stakeholder & Communications Best Practices".
Project Communications and Stakeholder Management will be offered multiple times per year. Participants will receive a workbook with copies of the course slides and case study materials.
Register Now for the session that begins on 19 February 2026
Register Now for the session that begins on 28 May 2026
Introduction & PM Context
- Introductions
- Context & Definitions
- Portfolios, programs, projects
- Workshops: Introductions, Communication Puzzle (optional exercise)
Identifying Stakeholders
- Identifying stakeholders and their expectations
- Tools of stakeholder analysis
- Stakeholder register
- Assumptions
- Plan stakeholder management
- Workshops: Assumptions Log, Stakeholder Identification
Planning Communications
- Communication challenges
- Communication Plan
- Communications Systems
- Communication models
- Type of reports
- Workshops: Communication Challenges, Project Reporting
Plan Stakeholder Engagement
- Stakeholder Engagement Plan
- Benefits of engagement
- Power Interest Grid
- Engagement level
- Workshops: Stakeholder Analysis, What is engagement?
Manage & Monitor Communications
- Communications Skills
- Productive Meetings
- Workshops: Active Listening, Meeting intent, Practise chair session
Manage & Monitor Stakeholder Engagement
- Managing and Monitoring Stakeholders
- Stakeholder analysis
- Salience models
- Negotiation
- Workshops: Stakeholder Interactions, Salience Model (optional)
Wrap Up
- Emerging Trends
- Workshop: Lessons Learned
This course is ideal for those responsible for managing projects, programs and portfolios; project team leads; and managers whose resources are allocated to projects or who support project work.
Intermediate-level courses require Procept’s 3-day Project Management Essentials to ensure a consistent learning experience. Learners who have completed an equivalent course may request a prerequisite exemption by completing the Prior Learning Assessment (PLAR) form.
| WoW | PS | BA | |
| PMP | 0 | 7 | 0 |
| PgMP | 0 | 7 | 0 |
| PfMP | 0 | 7 | 0 |
| PMI-ACP | 0 | 7 | 0 |
| PMI-SP | 0 | 7 | 0 |
| PMI-RMP | 0 | 7 | 0 |
| PMI-PBA | 0 | 7 | 0 |
The three columns in the above table are Ways of Working, Power Skills & Business Acumen.
The above table provides the breakdown of the professional development units (PDUs) for this course aligned with this PMI Talent Triangle(TM).
Learners may withdraw up to one week before the course start date with no penalty. Withdrawals made less than one week before the start date are eligible for a 50% refund, and learners may transfer to another PM Program course offering at no additional fee within two years. Once a course has begun, no refunds are available.
Program and Course Related Questions
You can find answers to your questions related to your chosen course or program by contacting the Instructor listed within the course or program details page.